Charging port repair

Charging port acting up?

Loose cable, charging that cuts in and out, or nothing at all when you plug in? We’ll find the cause and fix it.

USB-C cable next to a phone charging port

What’s going on

Usually it’s the port

If your cable feels loose, only works at a certain angle, or nothing happens when you plug in, the charging port is usually the culprit.

Sometimes it’s lint and debris packed into the port. Sometimes the port itself needs replacing. We’ll find out which and fix it.

Signs of a bad charging port

  • The cable is loose or falls out
  • It only charges at certain angles
  • Charging keeps starting and stopping
  • Nothing happens when you plug in

Before you bring it in

Try this first

Try another cable and plug

Cables and wall adapters wear out too. Rule them out with a set you know works.

Look inside the port

Shine a light into the port. Pocket lint packs in tight and can stop the plug from seating.

Don't dig with metal

Pins, needles and paper clips can damage the contacts. If the port is packed with debris, bring it to us.

Questions

Good to know

Don’t see your question here? Give us a call or send us a message.

Is it the port or the battery?

If your phone only charges at certain angles, or with one particular cable, the port is a likely culprit. If it charges normally but drains fast, it’s more likely the battery. We can check both.

Can you just clean the port?

Sometimes cleaning is all it needs. If the port itself is damaged, it needs replacing. We’ll tell you which.

Will I lose my photos and data?

A repair doesn’t involve wiping your phone, but it’s always a good idea to back up your phone before any repair if you can.

How it works

Getting your phone fixed is simple

01

Tell us what’s wrong

Call, email or message us with your phone’s make and model and what happened. Or just drop by the shop.

02

Get a quote

We’ll look at the problem and let you know what it takes to fix it before we start.

03

Pick up your phone

Once the repair is done, we’ll let you know it’s ready to pick up.

Cash for broken phones

Got a broken phone you’re done with?

We’re looking for broken phones, and we pay cash for them. We can only accept certain models right now, so send us a message and let’s chat.

What to tell us

  • The make and model
  • What’s wrong with it
  • Whether it still turns on

Cracked screen? Battery not holding a charge?

Bring your phone to our New Waterford shop or message us for a quote.